About Us

Welcome to the Gold Coast Concierge Association! We represent over 100 professional Hotel and Residential Concierges as well as our industry partners in Broward County Florida. We are proud to live, work, and play in one of the most dynamic leisure destinations in the world, Greater Fort Lauderdale, and we are delighted to show you the best our destination has to offer. Whether you are a first time visitor, resident, or are interested in becoming a part of our community we are dedicated to being your Memory Makers. As the leading professional Concierge Association in Broward County we keep our finger on the pulse of Greater Fort Lauderdale inviting our guests and residents to enjoy exclusive access to the “Venice of America” and our surrounding communities. Our members serve the County’s leading Concierge desks in Hotel and Condominium Communities and our partners that make our city an amazing place to enjoy. Our friendly members are happy to be of service please call on us to make your memories as you explore all of the wonderful sights and attractions in our community. Planning a visit to Fort Lauderdale? Take a look at our Members page for a list of our Member Hotels and Residential Communities to see where you can meet a member of our Association. Let us be your “Memory Makers”.

Mission Statement

NETWORK, SHARE COMMON CONCERNS, AND FIND SOLUTIONS WITH COLLEAGUES WHO WE KNOW, RESPECT AND TRUST. PROMOTE, FOSTER, ENHANCE, AND IMPROVE THE TECHNICAL SKILLS OF OUR MEMBERS THROUGH EDUCATIONAL PROGRAMS, MEETINGS AND NEWSLETTERS. BECOME AN ACTIVE AND SUPPORTIVE VOICE IN OUR COMMUNITY AND THE STATE OF FLORIDA HOSPITALITY INDUSTRY. PROMOTE THE INTERESTS AND WELFARE OF OUR HOTELS AND DEVELOP THE BEST SERVICES FOR OUR GUESTS. PROMOTE THE PROFESSIONAL GROWTH AND DEVELOPMENT OF HOTEL CONCIERGE IN THE PURSUIT OF MEMBERSHIP IN LES CLEFS D’OR USA., LTD

Board of Directors

Raul Maceira

President

Originally from New York, I have resided in Fort Lauderdale for over twenty years. My first position in the hospitality industry was a server’s assistant at the age of 15. Since then, I have held many different titles including server, valet runner and security guard. In April of 2007, I was a member of the team that opened the St. Regis in Fort Lauderdale. Eighteen months later, I was a member of the opening team for the W Fort Lauderdale. At the time of the opening, my job title was Welcome Ambassador and in the same year I was named Employee of the Year. In 2011, I joined the Concierge team, and soon after, I joined the Gold Coast Concierge Association. As a member of the GCCA, I have gained much knowledge relating to the Concierge position, and I have made many new friends as well. As a member, my continued focus is to provide quality service to our members and our visitors. I was recently elected President of the Gold Coast Concierge Association. I look forward to fulfilling my term, elevating the entire Association and to providing long lasting memories to all that experience Fort Lauderdale.

Contact Raul Maceira: Raul.Maceira@whotels.com

Michael DiMartino

Past President

As a native of Broward County, my passion for community and leadership has been elevated by the relationships I’ve made through my involvement. Being born into a family of Hoteliers, I grew up in the halls of Hotels and fell in love with the Hospitality industry at a very young age. I am currently the Front Office Manger at the Renaissance Boca Raton. Prior to joining Renaissance Hotels, I was the Guest Services Manager and Dockmaster at the Riverside Hotel on Las Olas Boulevard. I served as President of the Gold Coast Concierge Association (GCCA) during the 2015-2017 term. During my time with Waldorf Astoria Hotels & Resorts, I assisted with the development of the Personal Concierge program which has since been adapted at all Waldorf Astoria Hotels across the world. After over 6 years of working within the Hilton Portfolio of brands in the areas of Sales & Marketing, Guest Services, and Spa & Wellness Operations I set my sites on exploring the independent boutique segment. With a yearning to create one of kind unique experiences, I made a home for myself at Riverside Hotel. I have recently joined the team at Renaissance Boca Raton and am working to further develop the Navigator program and elevate our position in the Community. I’ve earned my Certified Hospitality Professional designation and am an alumnus of Leadership Broward Class XXXIV. For me, it’s about showcasing our beautiful destination and creating memorable moments for our guests and visitors. It has been a continued honor to be a part of this Association and work toward a lasting legacy for years to come.

Contact Michael DiMartino: Michael.DiMartino@BocaRenaissance.com